Shipping & Delivery
HOW LONG IS SHIPPING?
We are proud to offer Free Worldwide Shipping on all orders!
Orders typically take 1-3 business days to process before they ship -- excluding weekends and holidays. During holidays or peak periods, processing times may take up to 3-5 business days.
Shipping Time: 7-14 Business Days, after customization. Customization takes between 5-7 Business Days.
* Shipping time excludes processing times and clearance/customs delays (if applicable)
CORONA VIRUS INFORMATION
**NOTE** Please be advised due to the corona virus there may be delays with Order processing, tracking number assignments, and shipping/delivery.
We are working hard to get your order to you as soon as feasible during this time, however it is expected that delays will be experienced. We appreciate your understand and patience.
IS IT SAFE TO RECEIVE A LETTER OR A PACKAGE FROM CHINA?
World Health Organization Link
The World Health Organization has posted the following information regarding mail and parcel items originating from China and destined for International locations;
Yes receiving mail items is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know corona viruses do not survive long on objects, such as letters or packages.
TRACK MY ORDER?
When your order is shipped you will receive an email with your tracking information.
CANCEL MY ORDER?
We only accept order cancellations within 24 hours of placing your order, or if your order has not been shipped yet. Please note after 24 hours you will not be able to cancel your order because we start on customization right away.
RETURN MY ORDER?
We do not accept returns unless the item arrives damaged. For more information, please refer to our Contact Us inquires.
TRACKING INFORMATION STATES ITEM WAS DELIVERED BUT I DO NOT HAVE IT
This can be a frustrating circumstance. We highly recommend contacting USPS directly and providing your tracking number, ask to speak to someone about a lost package. Sometimes, the mail carrier takes the item back to the local depot to hold for customer pickup.
We also suggest speaking to any friends, family members or neighbors who may have access to your mailbox, or who has mail delivered to the same area in the event the package was picked up by mistake.
If you suspect your package was stolen from your mailbox, we recommend contacting USPS as well as your local police.
Name Bibi™ is unable to provide refunds or replacements for items that show delivered by USPS.
All custom made items are shipped to the address entered at the time of the order only. Name BIBI™ is not responsible for packages delivered due to an incorrect address entry.
We are proud to offer Free Worldwide Shipping on all orders!
Orders typically take 1-3 business days to process before they ship -- excluding weekends and holidays. During holidays or peak periods, processing times may take up to 3-5 business days.
Shipping Time: 7-14 Business Days, after customization. Customization takes between 5-7 Business Days.
* Shipping time excludes processing times and clearance/customs delays (if applicable)
CORONA VIRUS INFORMATION
**NOTE** Please be advised due to the corona virus there may be delays with Order processing, tracking number assignments, and shipping/delivery.
We are working hard to get your order to you as soon as feasible during this time, however it is expected that delays will be experienced. We appreciate your understand and patience.
IS IT SAFE TO RECEIVE A LETTER OR A PACKAGE FROM CHINA?
World Health Organization Link
The World Health Organization has posted the following information regarding mail and parcel items originating from China and destined for International locations;
Yes receiving mail items is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know corona viruses do not survive long on objects, such as letters or packages.
TRACK MY ORDER?
When your order is shipped you will receive an email with your tracking information.
CANCEL MY ORDER?
We only accept order cancellations within 24 hours of placing your order, or if your order has not been shipped yet. Please note after 24 hours you will not be able to cancel your order because we start on customization right away.
RETURN MY ORDER?
We do not accept returns unless the item arrives damaged. For more information, please refer to our Contact Us inquires.
TRACKING INFORMATION STATES ITEM WAS DELIVERED BUT I DO NOT HAVE IT
This can be a frustrating circumstance. We highly recommend contacting USPS directly and providing your tracking number, ask to speak to someone about a lost package. Sometimes, the mail carrier takes the item back to the local depot to hold for customer pickup.
We also suggest speaking to any friends, family members or neighbors who may have access to your mailbox, or who has mail delivered to the same area in the event the package was picked up by mistake.
If you suspect your package was stolen from your mailbox, we recommend contacting USPS as well as your local police.
Name Bibi™ is unable to provide refunds or replacements for items that show delivered by USPS.
All custom made items are shipped to the address entered at the time of the order only. Name BIBI™ is not responsible for packages delivered due to an incorrect address entry.